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Room key in Apple Wallet

Support

Room key in Apple Wallet

Add your room key to Apple Wallet and open your room with your iPhone or Apple Watch.

Support

Frequently asked questions

Click a question to see the answer. Can't find a solution here? Our reception team is happy to help.

Room key in Google Wallet
You can add your room key to Apple Wallet and access the general entrance, elevators, rooms and wellness using just your iPhone and Apple Watch. It's easy, convenient and private.
A room key can be added to Apple Wallet after you make a reservation. After completing the online check-in, click on the Wallet icon to add your key. The room key is automatically activated once you have checked in and your room has been assigned. To use your room key, simply hold your iPhone or Apple Watch near the door lock.
Yes. Your room key will be automatically activated for each room you have reserved.
In addition to your room, your room key can also be used to access the same hotel areas where you would use a physical key, such as the general entrance, elevators, rooms and wellness. *Access to other areas with room key may vary per hotel.
When your room key is added to Apple Wallet on your iPhone and Apple Watch, it is stored on your device, meaning Apple doesn't see which rooms you enter or when. Your data is private and secured.
  • An iPhone or Apple Watch with the latest version of iOS or watchOS.
  • An Apple Account logged in to iCloud.
With Express Mode you don't need to wake or unlock your iPhone or Apple Watch to use your room key in Apple Wallet. Express Mode is enabled by default. For more details, see here.
Power Reserve biedt tot vijf uur toegang nadat de batterij van uw iPhone moet worden opgeladen. Deze functie is alleen beschikbaar op iPhone XS, iPhone XS Max en iPhone XR of nieuwer. Meer details: here.
When you add a room key to Apple Wallet on your iPhone, it is automatically added to Apple Wallet on your paired Apple Watch. Once added, simply hold your Apple Watch near the reader.
You can use your room key on a maximum of 1 iPhone and 1 Apple Watch. Both must be logged into the same iCloud account and Apple Account.
Gebruik de “Find My”-app of iCloud.com om uw apparaat te onderbreken, deactiveren of opnieuw te activeren in Apple Wallet. Instructies zijn te vinden here.

Try the basic troubleshooting steps below:

  • Update to the latest version of iOS of watchOS.
  • Controleer of u Face ID, Touch ID of een toegangscode hebt ingesteld op u apparaat.
  • Make sure your Apple Account is signed in to iCloud with Two-Step Verification enabled.
  • Check that you accepted Apple's terms and conditions in your settings when signing in to iCloud.

Still unable to add your room key? Please contact reception (see the contact details at the bottom of this page).

If you no longer use a device, you can remove the Wallet passes on the device itself or online. Once removed, you can add your passes to a new iPhone or Apple Watch.

There are two ways to remove a pass from your old device:

  1. Op u iPhone: open de Wallet-app en selecteer de pas die u wilt verwijderen. Tik op de knop ‘Meer’ in de rechterbovenhoek, scrol omlaag en tik op ‘Pas verwijderen’.
    Note: This also removes the pass from paired Apple Watches.
  2. Online(if you no longer have the device): go to account.apple.com en log in. Selecteer ‘Apparaten’ in de zijbalk, kies uw apparaat en klik op ‘Items verwijderen’.
    Note: This will delete all Wallet cards and passes from that device.

Still unable to add your room key?

Please contact reception:

Corsendonk Turnova

info.turnova@corsendonkhotels.com+32 14 49 44 55

Priorij Corsendonk

info.priorij@corsendonkhotels.com+32 14 46 28 00